Feedback, Complaints & Grievances

The satisfaction and wellbeing of our clients is important to us. If you have a compliment for a job well done, we’d love to hear it and share it with our team. Positive feedback helps us celebrate what’s working and continue delivering great outcomes. We also recognise that experiences can sometimes fall short of expectations. If you have a complaint or a more serious grievance, we genuinely want to hear from you — so we can address the issue appropriately and make things better where possible.

A complaint may relate to service quality, communication, timelines, or general concerns.

A grievance is more serious and may involve ethical, contractual, or behavioural concerns.

More information on how we handle grievances is available here.

All feedback — including complaints and grievances — is treated with care and confidentiality. This form sends your message directly, and only, to the Managing Director.

Thank you for taking the time to help us improve.